01
Eligible Reasons for Return
You may request a return ONLY if:
Wrong item received
Missing item(s)
Physical damage during delivery
Printing defect (missing pages / unreadable print)
02
Return Request Time Limit
Return Time Window
48 Hours
from the time of receiving the parcel
03
Unboxing Proof (Important)
Required
To claim damage / missing items, customer must provide:
Unboxing Video
Highly Recommended
Clear Photos
Invoice & Label visible
Without valid proof, returns/refunds may not be approved.
04
Non-Returnable Items
We do not accept returns for:
Change of mind after purchase
Minor printing shade differences
Items damaged after delivery by customer
Stationery / papers damaged due to mishandling
If 48 hours have passed
05
Return Process
1Step
Contact Us
WhatsApp: 077 577 5989
2Step
Provide Proof
Send order details + photos/video
3Step
Internal Review
We will review within 1–2 working days
4Step
Approval & Shipping
If approved, we will guide you on return shipping
06
Refund Policy
Available Options
- Replacement (Preferred Category)
- Store Credit
- Refund to Bank Account (If replacement unavailable)
Processing Timeline
3-7
Working Days
after approval
07
Return Shipping Charges
Our Mistake
Wrong Item or
Defective Product
We cover return cost
Customer's Mistake
Wrong Address /
Change of Mind
Customer bears charges